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Peace Nnaji

Customer Service Representative

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Intro
Lagos, Nigeria
Studied Biochemistry at Imo State University Owerri
Joined July 27, 2023

Skills

Languages

English
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Native or Bilingual
About
Looking for top-rated talent? I'm your go-to customer service expert and virtual assistant with over 5 years of experience. I specialize in providing virtual assistance, and a wide range of administrative support/services. With proficiency in technical and non-technical support, guest communication, administrative assistance, chat support, email/calendar management, outbound and inbound calls, web/internet research, data entry, Canva designing, and general customer service, I offer a comprehensive skill set to meet your needs. I'm well-versed in various tools including Google Suites (Docs, Sheets, Forms, Gmail, Drives, etc.) Zoom Asana Trello RingCentral HubSpot Slack Discord Microsoft office suite I prioritize quick response times, typically within 2 hours, and I'm always open to learning new tools specific to your company to deliver exceptional service. Don't hesitate to reach out to me today. I'm just one click away from providing you with the best assistance. Get in touch!
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Experience
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Bella's Place
Dec 2022 – Jul 2023
Dubai, UAE
Customer Service Representative
1. Assisted with the initial setup and configuration of Shopify stores. 2. Customized the theme, including selecting and modifying layouts, colors, and fonts. 3. Set up payment gateways and shipping methods. 4. Managed store settings, including taxes, discounts, and inventory management. 5. Added and updated product listings on the Shopify store. 6. Wrote compelling product descriptions and optimized them for search engines. 7. Monitored incoming orders and process them in a timely manner. 8. Verified payment details and ensure accurate order information. 9. Coordinated with suppliers or fulfillment centers for inventory management and shipping. 10. Generated and sent shipping labels and tracking information to customers. 11. Responded to customer inquiries and provide support via email, live chat, or phone.
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Competent Medical Solutions
Jan 2021 – Nov 2022
Raleigh NC, USA
Virtual Assistant
1. Assisted customers in product selection, provided information on pricing, features, and promotions, and processed orders accurately. 2. Handled and resolved customer complaints in a calm and professional manner, ensuring a positive outcome and maintaining strong customer relationships. 3. Collaborated with cross-functional teams to address customer concerns, escalate complex issues, and provide timely resolutions. 4. Maintained accurate records of customer interactions and updated customer profiles in the CRM system. 5. Consistently met and exceeded monthly performance targets, including customer satisfaction ratings and call resolution times.
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Levia Venture
Jan 2019 – Jan 2021
Surulere, Lagos Nigeria
Customer Service Representative
1. Provided technical support to customers experiencing product issues, troubleshooting problems and guiding them through solutions. 2. Assisted customers with setting up and configuring software applications, resolving technical issues remotely, and ensuring a smooth user experience. 3. Conducted product demonstrations and training sessions for new customers, ensuring their successful onboarding and adoption of the company's products. 4. Collaborated closely with the product development team to relay customer feedback, identify areas for improvement, and contribute to product enhancement initiatives. 5. Actively participated in team meetings and training sessions to stay up-to-date with product knowledge and customer service best practices.
Education
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Imo State University Owerri
Sep 2012 – Oct 2016
Bachelor's , Biochemistry