pramod bora, Category manager

About

A rigorous, focused and task driven professional with 5+ years of experience in customer service, business development and category management role. Excellent problem solving and team management skills and experienced in building categories from scratch and driving revenue, NPS and P&L for the category

Experience

Better.com

Mar 2021 – Feb 2022

Gurugram

Sr. Analyst showing

Managing the team of 8 Better Real Estate’s in-house real estate agents- Launching new states in US under Better Real Estate and manage entire state operations.- Manage and support Better Real Estate’s in-house agents and their customers in the real estate transaction from customer acquisition to preshowing and delivery.- Providing all operational support that is needed to make agents effective and training teams on cross functional processes.- Managing all aspects of customer and agent nurture, preparing daily and weekly reports to improve productivity, SLA, and keeping no response below 1%

Urban company

Mar 2018 – Nov 2020

Gurugram

Category manager

Painting Category-Leading Painting Vertical in Delhi-NCR to deliver target of 1 Cr revenue per month.-Directly lead a city team to steer business across the city with 13 zones-Managing ad onboarding a sales team of 100+ sales associates and 250+ service professional teams-Institutionalize service delivery norms and processes for the category to improve NPS from negative to positive 25+-Create the right product flow on demand side and selection criteria to identify and bring onboard only the best professionals and reducing the partner churn to 2%

Education

DBRAU

May 2011 – Jun 2014

BA, Economics

pramod bora

Category manager

Skills