Currently I’m working as Technical Support Person in Banking Software Company from the past 17+ years.
Experience
Automation Info Solutions Private Ltd Mangalue
Apr 2005 – Present
Mangalue, INDIA
Software Support Person
Demonstration, explanation, and SRS note-down of the software.
SQL query and Crystal report design.
Conducting training program for clients.
Analyzing client needs/Issues and providing appropriate solutions using FIFO process.
Quick fixes for updates, adjustments and new customer features.
Compliance with applicable standards, policies and regulatory guidelines to promote a safe work environment.