Rabay Akhter

Mindbridge

Jul 2022 – Present

Lahore,Pakistan

Customer Support Representative

Familiar With Bliss Interface and know how to handle the incoming ticket's while taking calls on Blissphone as well and putting internet notes,transfer to relevant teams and departments according to the situation. • Handling inbound telephone calls from customers and dealing with enquiries accordingly like sending them emails and required information back. • Accurately inputting and updating data recorded on the internal system • Deliver timely updates to all clients regarding the status of their queries • Making proactive calls to customers regarding updates, response from initial enquiries etc. • Actioning any complaints received • Internal co-ordinating with various teams throughout the company • Working with the senior team regarding any potential department improvements relating to servicedelivery • Greet each customer with a warm and friendly welcome • Listen to and talk with customers to find out what their needs are. • Proficient in video conferencing platforms such as zoom,hangout and Skype ,able to communicate with customer accross a variety of chan

Languages