Rachel Beed, Lead Patient Access Representative Behavioral Health

About

Dedicated and results-driven professional with a passion for healthcare services I am seeking an opportunity to contribute expertise and enthusiasm to a dynamic team. Proven track record of being punctual and a commitment to the mission of helping others. Known for my leadership skills I am eager to bring my 13 years of experience to a role where creativity, strategic thinking, and customer service are valued. Excited about the prospect of learning new executive skills I am confident in my ability to make a meaningful impact.

Experience

Peacehealth

Dec 2021 – Present

Vancouver

Lead patient access Representative behavioral health

Duties include managing clinic referrals, working directly with the clinical manager to create work-flows, leads two other employees. Microsoft office proficient, multi phone lines, checking patients in and out, patient scheduling. Provider schedule creation in EPIC. Created training materials for new hires.

Providence

Mar 2021 – Dec 2021

Camas

Patient Relations Representative

Worked on a four person team of patient service specialists. Learned how to use EPIC in full. Pre-triaged patient calls. Sending a large amount of patient notes to the medical assistants. Copay collection, patient check in, patient scheduling. Multi phone lines, customer service, opening and closing clinic duties.

Plaza Ambulatory Surgery Center

Dec 2016 – Feb 2021

Portland

Lead Business office receptionist

Leading three other employees. Creating training materials for management and business office new hires. Assisting Oregon Anesthesiology Group with billing requests. Patient accounts. Processing patient payments and creating payment plans. Physically building patient paper charts, breaking them down and scanning them into electronic form. Scanning medical records, patient check in, answering patient calls. Tracking patient covid test results for the entire surgery center.

Education

Kaplan University

May 2012 – Mar 2014

Health Information Technology

Rachel Beed

Lead Patient Access Representative Behavioral Health

Skills