As a Copywriter, Virtual Assistant, and Technical Support Specialist, I leverage my IT background to provide top-notch support to clients and internal teams. I have over 1 year of experience in managing emails, email marketing, data entry, research, document organization, and social media management. I also have expertise in troubleshooting complex software integrations and creating knowledge base content for user self-service.
In my previous role as a Relationship Manager at Skyline Payment Systems, I gained valuable experience in understanding and implementing payment processing solutions for merchants. I trained and advised merchants on the navigation and procedures available in our processing solutions, and provided solutions to challenges they encountered. I also escalated issues to reporting managers in a timely manner to ensure satisfaction and resolution. I am passionate about delivering excellent customer service and solving technical problems.
