Raja Shahbaz, Sales & customer service representatvive

About

A personable and trustworthy account executive with over 7 years of performing in a fast-paced sales department. A proven history of fostering client relationships to maximize sales volume. Proven track record of exceeding sales targets and building long-term relationships with key clients. Adept at assessing client drive and implementing programs that best foster that drive. A very good grip on B2B & B2C sales as talking to people and helping them buy what they need gives me satisfaction and makes me feel like a problem solver. Experience in developing and overseeing campaigns that successfully meet client needs and goals. A motivated team player who constantly aims to increase lead generation, sales, profit maximization, customer retention, revenue generation, and business development and exceed goals. Committed to quality and excellence. • Proficient in initiating and nurturing consultative relationships with clients • Proven track record of generating new business and developing new accounts in a highly-productive sales environment. • Functional knowledge of providing core client services before, during, and after-sales • Well-versed in developing and delivering advertising solutions akin to clients’ needs

Experience

EZO

Mar 2023 – Present

Pakistan.

Sales Development Representative.

- Prospecting new clients - Handling Pre-Sales Activities (Demo, Cold Out Reach, Lead Generation etc) - Managing and Organizing cold out reach workflows. - Implementations/Research on new out reach tools. - Managing reports and collaborating with marketing to help new clients being aware of the product and the company EzWeb Enterprises is a SaaS based company operating from US with 4000+ Clients around the globe. Our expertise helps business to track their Assets and different rental equipment of the business. We have been in the market for over a decade now and the major industries we help are healthcare, education, construction, and General contractors.

Atob Transfer

Mar 2022 – Aug 2022

Pakistan.

Account Executive

• Planned and coordinated account activity, generating sales opportunities and reporting the status of accounts regularly. • Ensured that effective relationships were established and maintained with all key workers associated with account management. • Created and maintained client records and sales and prospecting activities such as presentations, closed sales and follow-up activities. • Ensured appropriate utilization of resources such as budget, time, and collateral. • Provided weekly, bi-weekly, monthly, quarterly and annual statistics based on program utilization and data analysis.

IBEX

Jan 2019 – Feb 2022

Pakistan.

Senior Sales Specialist/Customer Support Specialist

• Supervised staff on an ongoing basis, including the development of work plans. • Developed and implemented a new sales strategy that resulted in a 30% increase in customer retention and a 15% increase in repeat business. Supported, modeled and enhanced all selling support behaviors to ensure a seamless customer experience. • Displayed expert product knowledge of assigned categories and general knowledge of all categories. • Supported the development and implement store strategies to reduce shrink build associate connectivity with direct reports.• Supervised staff on an ongoing basis, including the development of work plans. • Developed and implemented a new sales strategy that resulted in a 30% increase in customer retention and a 15% increase in repeat business. Supported, modeled and enhanced all selling support behaviors to ensure a seamless customer experience. • Displayed expert product knowledge of assigned categories and general knowledge of all categories. • Supported the development and implement store strategies to reduce shrink build associate connectivity with direct reports. Skills: Client Relations · Team Motivation · Skilled Multi-tasker · Sales Funnel Optimization · Business · Sales Strategy Development · Sales Pipeline Development · Presentation Skills · Train New Employees · Inform · Key Performance Indicators · Time Management · Sales Development · Lead Qualification · Customer Satisfaction · Problem Solving · Oral Communication · Following Up · New Business Development · Process Improvement · Sales

Education

Punjab University

Jan 2019 – Nov 2021

Associate of Arts and Sciences - AAS, Arts

Raja Shahbaz

Sales & customer service representatvive

Skills

Languages