I am a person with strong technical skills and I am proficient in using various tools, technologies, and methods to solve problems and accomplish tasks. I have a deep understanding of how systems work and am able to troubleshoot and fix issues quickly and efficiently. I can also learn and adapt to new technologies and techniques as needed.
In addition to strong technical skills, I also have a keen attention to detail. I can identify and address even the smallest of issues and am thorough and precise in my work. I follow instructions and protocols carefully, ensuring that all tasks are completed accurately and to the highest standards.
Overall, this person is a valuable asset to any team, as they are able to tackle complex technical challenges with ease and ensure that all work is completed to the highest level of quality.
Experience
Conduent Inc service company
Jan 2020 – Present
Jamaica
Technical Support Advisor
-Communicate with customers via chat or messaging to understand their issues and provide assistance
-Troubleshoot and resolve a wide range of technical issues related to Apple products and services
-Provide step-by-step instructions and guidance to help customers resolve their issues
-Keep up to date with new products and services, as well as any changes to existing products and services
-Maintain a high level of customer service and professionalism at all times
-Escalate more complex issues to higher-level support as needed
Webxloo LLC
May 2022 – Nov 2022
Remote
IT Support Specialist
As an IT Support Specialist, I was responsible for providing technical assistance to users and troubleshooting computer-related issues. These included
-Providing technical assistance to users via phone, email, or in-person support
-Troubleshooting and resolving computer-related issues
-Install, configure, and maintain hardware and software
-Maintain inventory of hardware and software assets
-Set up and configure new user accounts and profiles
-Monitor and maintain the performance of computer systems and networks
