Ramy Abualfadel, Customer Service Representative

About

Results-driven and motivated international graduate. Worked on a group project at university and led the team to solve critical situations in an organized manner to achieve a high GPA. Quickly learned from previous work and volunteer experience, to provide a positive attitude that appended a valuable customer service experience. Currently seeking to leverage skills and enthusiastic experience at a company that offers flexible part/full-time opportunities.

Experience

University Theatre Services - University of Calgary

Mar 2022 – Present

Calgary, AB

Theatre Usher

• Proactive engagement for Patron service to ensure Patron’s entertainment during the event. • Adhere to HSE Protocols, Standard Operating Procedures, and corporate policies. • Actively communicate with team members and keep the manager updated with actions done during the shift.

United Postal Services (UPS)

Mar 2021 – Jul 2021

Cairo, EG

Customer Service Representative

• Ensured and secured adequate daily shipment deliveries for premium companies that cost [10K $USD]. • Supported 80+ daily customers, resolving conflicts and providing exceptional service by de-escalating situations and going the extra mile. • Top-ranked deal negotiator driving customer adoption of premium services with advanced shipping options, resulting in over 10% profit cuts through premium commissions.

Society of Petrophysicists and Well Log Analysts (SPWLA) Student Chapter

Sep 2015 – Jun 2019

Cairo, EG

Volunteer Public Relations Lead Specialist

• Maintained well communication lines with several field engineers and Chairmans. • Facilitated summer training with coordination of CGG geoscience technology services company.

Education

University of Calgary

Sep 2021 – Apr 2023

Master of Engineering, Petroleum Engineering

London South Bank University

Sep 2014 – Jun 2019

Bachelor of Engineering, Petroleum Engineering

Ramy Abualfadel

Customer Service Representative

Skills

Languages