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Ramya D

Data Analyst

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Intro
Australia
Data Analyst cum IT Support Associate at Amazon-Amazon
Studied at La Trobe University
Joined June 9, 2023

Skills

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English
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Fluent
About
I am a driven and curious data analyst with experience working with Python, SQL, R, Tableau and AWS Quicksight. With a passion for creative innovation and solving complex problems, I am eager to further implement my skills and improve my data analysis experience with a detail-driven data team. I am flexible to work with any new technology, equally successful in both team and self-directed settings.
Experience
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Amazon-Amazon
May 2021 – Present
Melbourne, Victoria, Australia
Data Analyst cum IT Support Associate
Responsibilities  Analyzed and interpreted data from 20 sources to identify trends, patterns and other useful information in data center projects.  Developed 14 dashboards using AWS Quicksight that display KPIs related to logistics inventory and data center processes, leading to a 70% reduction in ticket response time.  Designed over 160 queries using SQL, examined reports, and presented findings using visualization tools such as Tableau and made clear summaries for stakeholders in Google Sheets or applied advanced analytics methodologies using Python/R where appropriate.  Applied high level research, analytical and computing skills to address issues, and to meet the needs of stakeholders using spreadsheets.  Resolved 674 tickets by troubleshooting server related issues.  Maintained reports with a 96% on-time delivery.  Oversaw a network scaling project that improved services availability by 100%.  Automated end to end project tracking, saving technicians over 6 hours each week.  Provided analytics on a variety of growth and marketing topics, including customer acquisition, marketing mix, retention and monetization.  Created innovative solutions that enabled colleagues to easily track, report and identify trends and opportunities.  Analyzed business performance to identify opportunities to invest marketing budget more efficiently.  Developed processes, analysis methodologies and dashboards to increase efficiency and consistency within the wider growth functions.  Identified inefficiencies and gaps within our analytics process and worked to streamline and improve the way the team operates, leading to a 20% improvement in our analytics capability.
Education
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La Trobe University
Nov 2018 – Jul 2020
Master of Information and Communication Technology