Ray Cailot, Customer Service Representative

About

Customer-focused and results-driven professional with over 7 years of experience in customer service and B2B SaaS sales. Proven ability to provide exceptional service and build strong client relationships, while also achieving sales targets through strategic planning and effective communication. A versatile candidate with a passion for delivering value to customers and driving business growth.

Experience

Frieght Genie

May 2022 – Present

New York

Cold caller

Conducted outbound calls to generate leads and schedule appointments. Built rapport with prospects and effectively communicated the value of services. Exceeded daily quotas, generating a high volume of leads and contributing to sales pipeline growth. Utilized company-provided scripts and CRM software i.e. Hubspot to manage prospect data and track performance metrics.

Shiftsmart

Feb 2020 – May 2022

San francisco

Survey caller

Conducted outbound calls to gather feedback for research projects. Demonstrated strong communication skills and active listening to gather accurate and detailed responses. Consistently met or exceeded daily quotas for calls and surveys completed.

Ibex Global

Apr 2017 – Jan 2020

Oil city PA

Custom Service Representative

Provided exceptional customer service through inbound phone and email channels, resolving 100+ inquiries daily Demonstrated expertise in navigating complex customer issues, achieving 90% customer satisfaction and 95% quality assurance score over the years. Utilized multiple software programs i.e CRM software to access customer information and provide timely and accurate responses Contributed to positive team culture, supporting new hires and actively participating in meetings and feedback sessions

Motive

Aug 2015 – Mar 2017

San francisco

Sales Development Representative

Generated a high volume of qualified leads through outbound prospecting efforts, resulting in a 20% increase in the sales pipeline. Conducted initial discovery calls and scheduled demos, achieving a 35% conversion rate from qualified lead to demo. Collaborated with sales and marketing teams to execute targeted outbound campaigns, resulting in a 15% increase in response rates. Maintained accurate records of prospecting activities in Salesforce, utilizing data-driven insights to improve outreach strategies.

Education

Berry college

Jan 2000 – May 2004

Bachelor's of Business Administration

Ray Cailot

Customer Service Representative

Languages