Dear Hiring Manager,
I am contacting you to express my interest in the Customer Happiness Agent with Vimerson Health. After reviewing the position requirements. I believe that my prior work experience would be a great match.
Throughout the years, I've honed my skills in customer service and communicating, building a firm foundation of industry knowledge. My communication skills have defused countless tense situations, and I work effectively in high-pressure situations. I am self-motivated to complete tasks on time with minimal direction and have a strong aptitude for inbound call handling. I'm an energetic and enthusiastic team player who can also step in to take the wheel when team leadership is needed.
About the gap in employment shown on my resume, I capitalized on an opportunity to travel to gain new experiences, foster personal development, and bring a renewed perspective to my field of study. This period of travel allowed me to build strong connections with other individuals and cultures, which has cultivated new growth and a better understanding of my future goals.
For more details about my background, please review my enclosed resume. I believe that I can be the candidate you have been looking for and welcome the opportunity to speak with you at your earliest convenience.
Sincerely,
Renee Boudreaux
Experience
IAG
Feb 2022 – Jul 2022
Brisbane, Queensland, Australia
Inbound Insurance Claimant
Concentrix
Nov 2021 – Feb 2022
Brisbane, Queensland, Australia
Customer Support Specialist
Created customer profiles by answering questions and providing tailored
experiences based on interests and agendas.
• Resolved concerns with products or services to help with retention and drive sales.
• Coordinated timely responses to online customer communication and researched
complex issues.
• Assisted call-in customers with questions and orders.
• Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.
