Roberto Castrezana

Bachelor in International Relations

Message

Intro

Puebla, Mexico

Reservations Agent at Hotel Planner

Member Solutions Representative at Sermo

Studied Intelligence in International Relations at Universidad Anahuac Puebla

Studied International Relations at Universidad del Valle de México

Writing & Editing

Joined February 16, 2023

Skills

Languages

Portuguese

Fluent

English

Fluent

Spanish

Native or Bilingual

French

Basic

About

I am charismatic and expressive, I love sharing my ideas and visions with others and creating community around shared values and ideals. For me, life is limited only by the boundaries of my own beliefs. I am a quick learner. I can operate easily with established proceedures. I am independent and prefer to work without supervision. I pay attention to details and can adapt to changes. I intend to specialise in Political Psychology in IR, I also will move back to Portugal in 2023.

Experience

Hotel Planner

Feb 2023 – Present

Mexico

Reservations Agent

I make hotel reservations via phone for customers mainly in the US and Mexico.

Sermo

Oct 2021 – Present

Puebla, Mexico

Member Solutions Representative

I improved the verification process by creating a protocol for documents and professional credentials from Portuguese-speaking nations that were not previously considered by the department. I refined my skills on e-mail etiquette and personalised with the aim of achieving an efficient human-centered approach.

French Consular Agency

Jun 2020 – Jun 2021

Puebla, Mexico

Intern

I optimized the user experience for the staff when scheduling the delivery of identity and travel documents. I upgraded senstitive document management protocols. I designed a dashboard that showed on real time the number of passports and IDs delivered per week, and pending deliveries with the name of the appointments.

Herdade da Matinha

Jun 2018 – Aug 2018

Cercal do Alentejo, Portugal

Receptionist

I acquired skills on customer relations and improving my speech. One major challenge was communicating effectively with the whole team, because some showed a resistance to new proceedures and protocols implemented by management. I used my data skills to create better and precise reports for the day shift at the reception.

Education

Universidad Anahuac Puebla

Oct 2022 – Nov 2022

Specialised Course, Intelligence in International Relations

Universidad del Valle de México

Aug 2016 – Dec 2020

Bachelor, International Relations