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Romario Davis

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Intro
Covington, United States
Truck Dispatcher at EastCoast Freight & Logistics LLC
Studied Economics at University of Technology, Jamaica
Joined October 11, 2022

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Languages

English
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Fluent
Experience
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EastCoast Freight & Logistics LLC
Sep 2021 – Present
United States
Truck Dispatcher
• Make outbound calls to acquire loads and arrange transportation services. • Manage truck drivers’ schedules and routes. • Make a note of any route change requests. • Document all deliveries, routes, and times for pickups and deliveries. • Complete paperwork related to shipments. • Negotiate rates and delivery timelines. • Contact Drivers and schedule shipment deliveries and pickups. • Communicate with brokers and make notes of any shipment handling requests. • Determine and inform the brokers on all the freight details. • Ensure that the deliveries and pickups are done as per the allocated timeline. • Generate and verify freight bills and invoices. • Check the Truck Driver’s compliance with the transportation rules and regulations. • Maintain and update Driver logs. • Address broker shipment queries and complaints. • Schedule and monitor truck repairs and maintenance. • Keep track of fuel consumption. • Provide feedback to management regarding client satisfaction.
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AvantStay Inc
Mar 2021 – Oct 2022
Remote
Quality Assurance Team Lead
• Compiled reports of audit findings, create and followed-up on implementation of new processes and workflows. • Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. • Instructed team on quality metrics and testing strategies for each QA Audit. • Communicate audit findings by preparing a final report; discussing findings with auditees. • Supported onboarding of Field Operations and Customer Experience to Quality Assurance/Operations Excellence program rollouts by hosting process training and review sessions for new auditors. • Hosted weekly check-ins with auditor teams to monitor and track issues within the audit process and provide developmental support. • Supported the long-term maintenance of data integrity for internal Operations, including standardizing Drives, Slabs, and other internal supportive platforms. • Finalized new programs for newly created processes by transferring Slab articles, Lessonly/training quizzes, FAQ docs, and other needs as determined by the Quality Assurance Manager. • Reported up to QA Team members any identified problems and flaws within new program/audit launches and correct or escalate as needed. • Collaborated with the Quality Assurance team to create and track supportive documents for new processes and programs. • Managed auditor center by assisting with or leading new hire onboarding, new hire training, team retraining, and monitoring schedule adherence.
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EastCoast Freight & Logistics LLC
Apr 2020 – May 2022
United States
Payroll Clerk
• Maintained payroll information by collecting, calculating, and entering data. • Prepared reports that include summaries of earnings. • Resolved payroll discrepancies and answered any employee payroll queries. • Maintained all payroll operations according to company policies and procedures. • Calculated pay according to loads delivered incorporating detention and layover. • Issued statements and invoices and maintain records. • Updated paper and electronic payroll records by entering adjustments on load rates.
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Wow Traders and Investments Ltd.
Feb 2020 – Jul 2020
Kingston, Jamaica
Sales Advisor/ Event Coordinator
• Communicated and reported to the managing director daily and conducting assigned tasks. • Presented, promoted, and sold products/services using solid arguments to existing and prospective customers. • Performed cost-benefit and needs analysis of existing/potential customers to meet their needs. • Established, developed, and maintained positive business and customer relationships. • Reached out to customer leads through cold calling. • Expedited the resolution of customer problems and complaints to maximize satisfaction. • Coordinated sales effort with team members and other departments. • Analyzed the territory/market’s potential, track sales and status reports. • Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Kept abreast of best practices and promotional trends
Education
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University of Technology, Jamaica
Jan 2017 – Mar 2022
Bachelor's of Science, Economics