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Romina Hogue

Business Analyst/Process Improvement Analyst

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Intro
Chicago, IL, United States
PROGRAM BUSINESS MANAGER (PROJECT IMPROVEMENTS) at Kuma, LLC
Studied Business Admin and Economics at San Diego State University
Information Technology & Services
linkedin.com/in/rominahogue
Joined January 30, 2025

Skills

Languages

English
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Native or Bilingual
About
Successful 10+ year process improvement experience using innovative agile project methodologies, analytical skills, consistent engagement, and a flexible cross-functional team player. I add positive value by: ■ Exceptional relationship building, effective communication, coordination, and continuous improvement ■ Strategic cross-functional business analysis planning, executing, managing, monitoring, and delivery ■ Create streamlined processes and data-led models for implementation journey and stakeholder alignment ■ Instrumental documentation, organizational designs, workflows, and effective data reporting for decisions
Experience
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Kuma, LLC
Dec 2023 – Present
Remote-Virginia
PROGRAM BUSINESS MANAGER (PROJECT IMPROVEMENTS)
• Enterprise-wide role focused on building and improving processes and collaborating with partners to communicate and validate the adoption of business process changes • Lead 6 analysts in agile project implementation and contract proposals in program lifecycle and deliverables alignment. • Define and detail scope, goals, plans, resources, change impact, and deliverables in multiple projects. • Develop and document best practices for RFI/RFP, cybersecurity, and contract/SOW processes • Strategic leadership across business and technical teams, SWOT, and cross-functional solution recommendations in product and services RFPs and technical SOWs. • Own gap assessments, MIRO flow mapping, communicate improvements, and implement solutions. • Identify and manage risks, changes, and solutions on-budget and on-time. • Develop and document new services and pricing strategies. • Present weekly PPT strategy planning, financial analysis, and prioritized progress to the executive team. KEY ACHIEVEMENTS: ■ Increased security policies and SOPs by 25% by gap assessments, process flows, and organized documentation. ■ Initiated a 25% client revenue increase with a post-deliverable proposals to expand services at 4 years.
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Sequoia Biotech Consulting Group
Apr 2022 – Aug 2023
Remote-San Diego
ENTERPRISE PROGRAM MANAGER/PROJECT MANAGER (ACCOUNT OPERATIONS)
• Investigate, evaluate, negotiate, and implemented resource management software program • MIRO value stream mapping internal processes, roles/responsibilities, impact logs • Enterprise-wide business analysis for PM Playbook improvements through agile PMBOK procedures, clarified roles and responsibilities, and effective utilization (playbooks, SOPs, and training). • Created project technical documentation (mapping), requirements, timelines, RACI, and financial analysis for project success decision making. • Established stakeholder relationships, managed program processes, recommended best practice processes, prioritization, time and schedule management for informed decision making. • Developed baseline SQL/PowerBI cross-functional performance, KPI, key financial and portfolio metrics for strategic S&OP, S&OE, budget, training, and project planning. • Developed and documented vendor score card, contracts/negotiations/management, requirements, use cases, workflows, test scripts, and UAT test plans. • Established stakeholder relationships, managed program processes, recommended best practice processes, prioritization, time and schedule management for informed decision making. • Created SOPs and other departmental documentation within SharePoint and SharePoint pages. • Proven Change Management solutions using PDCA (plan, do, check, act), incident/root cause, onboarding issues, and impact analysis to improve processes. Weekly stakeholder slides. KEY ACHIEVEMENTS: ■ Improved capacity forecasting 35% by implementing a new resource management software tool. ■ Increased project deliveries by 40% by integrating use cases, root cause analysis, and creating a PM playbook.
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Myriad Genetics
Jun 2021 – Apr 2022
Remote-Salt Lake City, Utah
ENTERPRISE PROGRAM/PROJECT MANAGER (PROJECT TRANSFORMATION)
• Served as multi-department project champion to lead enterprise-wide transformation programs, including value propositions, workstream management, organizational redesign, epic fields, systems optimization, and customer service enhancements. • Influential with aligning core program deliverables (electronic data interchange migration, enterprise-wide request intake/inbound process enhancements, streamline technical infrastructure, operational management, and HITRUST certification) to strategic roadmap. • Impact management, present implementation financials (cost/benefit, realization benefits, ROI, timelines), and actionable solutions with customer pain point issues. • Implemented effective change management (PDCA) and partnered with key stakeholders in R&D, marketing, product, customer service, and digital records. KEY ACHIEVEMENTS: ■ Increased capacity and throughput by 30% by streamlining electronic data interchange connections. ■ Reduced operation issues 25% by continuous improvement with unified project methodologies.
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San Diego Health Connect
Dec 2017 – Jun 2021
San Diego/Remote San Diego, CA
SENIOR PROGRAM/PROJECT MANAGER (CROSS-SYSTEM IMPLEMENTATIONS)
• Built client-facing relationships with 11 San Diego and Imperial County hospitals. Strong project management organization, communication, and process improvements. • Utilized Six Sigma DMAIC methodology (define, measure, analyze, improve, control) and daily Agile to lead technical and data projects. • Created project portfolios and process management with software reporting analytics and revenue forecasting. • Defined and managed agile change progress, successes, and improvements. Led cross-functional teams on two $1.5M contracts, budget/resource management, HL7/FHIR workflows, and ran KPI reports. • Added Confluence and JIRA converting use cases to user stories, mock-ups, and daily tasks with level of effort. • Worked with SDLC, 2-week sprints, backlog ranking, change management, and SCRUM/AGILE for product launches. Provided internal/external customers with weekly project statuses and detailed monthly release notes. KEY ACHIEVEMENTS: ■ Customer satisfaction improved by 30% by survey analysis on additional beneficial products and services. ■ Decreased costs 30% and post-live issues 25% by implementing unified project methodologies.
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Kaiser Permanente
Jul 2016 – Dec 2017
San Diego, CA
BUSINESS ANALYST (REPORTING ANALYTICS)
• Executed process improvement initiatives and operational activities for organizational goals, health plan enrollment, and financial analysis resolution. • Worked with Meditech data models. Ran monthly complex KPI reporting (Microsoft CRM) and health plan enrollment score cards. KEY ACHIEVEMENTS: ■ Reduced customer call times by 50% by implementing data-gathering enhancement templates and training. ■ Increased process improvement 60% by analyzing and recommending Six-Sigma enhancements.
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Avadyne Health
Sep 2010 – Jun 2016
San Diego, CA
DIRECTOR CLIENT SUPPORT SERVICES (CUSTOMER GROWTH)
• Optimized SaaS Agile methodologies, improved enterprise software and revenue cycle services to over 30 clients in 3 states. Managed multiple $1M monthly subscriptions. • Business analysis to improve SLA escalations and led several data migration project to improve customer satisfaction and realize cost savings. • Developed high performance teams and management of the customer-specific programs from end-to-end. • Facilitated with product and project management for continuous improvements. Analyzed, managed, and made improvements to multi-million-dollar monthly client subscriptions. • Drove engagement in weekly business reporting for performance KPIs, revenue, and financial analysis. KEY ACHIEVEMENTS: ■ Reduced operational redundancies 25% and increased revenue 30% by enhanced project QA Analysis process. ■ Reduced SLA response times 80% by optimizing information sharing and ticket categorization.
Education
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San Diego State University
Aug 2001 – May 2004
BS Business Admin, BA Economics, Business Admin and Economics