Successful 10+ year process improvement experience using innovative agile project methodologies, analytical skills, consistent engagement, and a flexible cross-functional team player. I add positive value by:
■ Exceptional relationship building, effective communication, coordination, and continuous improvement
■ Strategic cross-functional business analysis planning, executing, managing, monitoring, and delivery
■ Create streamlined processes and data-led models for implementation journey and stakeholder alignment
■ Instrumental documentation, organizational designs, workflows, and effective data reporting for decisions
Experience
Kuma, LLC
Dec 2023 – Present
Remote-Virginia
PROGRAM BUSINESS MANAGER (PROJECT IMPROVEMENTS)
• Enterprise-wide role focused on building and improving processes and collaborating with partners to communicate and validate the adoption of business process changes
• Lead 6 analysts in agile project implementation and contract proposals in program lifecycle and deliverables alignment.
• Define and detail scope, goals, plans, resources, change impact, and deliverables in multiple projects.
• Develop and document best practices for RFI/RFP, cybersecurity, and contract/SOW processes
• Strategic leadership across business and technical teams, SWOT, and cross-functional solution recommendations in product and services RFPs and technical SOWs.
• Own gap assessments, MIRO flow mapping, communicate improvements, and implement solutions.
• Identify and manage risks, changes, and solutions on-budget and on-time.
• Develop and document new services and pricing strategies.
• Present weekly PPT strategy planning, financial analysis, and prioritized progress to the executive team.
KEY ACHIEVEMENTS:
■ Increased security policies and SOPs by 25% by gap assessments, process flows, and organized documentation.
■ Initiated a 25% client revenue increase with a post-deliverable proposals to expand services at 4 years.
Sequoia Biotech Consulting Group
Apr 2022 – Aug 2023
Remote-San Diego
ENTERPRISE PROGRAM MANAGER/PROJECT MANAGER (ACCOUNT OPERATIONS)
• Investigate, evaluate, negotiate, and implemented resource management software program
• MIRO value stream mapping internal processes, roles/responsibilities, impact logs
• Enterprise-wide business analysis for PM Playbook improvements through agile PMBOK procedures, clarified roles and responsibilities, and effective utilization (playbooks, SOPs, and training).
• Created project technical documentation (mapping), requirements, timelines, RACI, and financial analysis for project success decision making.
• Established stakeholder relationships, managed program processes, recommended best practice processes, prioritization, time and schedule management for informed decision making.
• Developed baseline SQL/PowerBI cross-functional performance, KPI, key financial and portfolio metrics for strategic S&OP, S&OE, budget, training, and project planning.
• Developed and documented vendor score card, contracts/negotiations/management, requirements, use cases, workflows, test scripts, and UAT test plans.
• Established stakeholder relationships, managed program processes, recommended best practice processes, prioritization, time and schedule management for informed decision making.
• Created SOPs and other departmental documentation within SharePoint and SharePoint pages.
• Proven Change Management solutions using PDCA (plan, do, check, act), incident/root cause, onboarding issues, and impact analysis to improve processes. Weekly stakeholder slides.
KEY ACHIEVEMENTS:
■ Improved capacity forecasting 35% by implementing a new resource management software tool.
■ Increased project deliveries by 40% by integrating use cases, root cause analysis, and creating a PM playbook.
• Served as multi-department project champion to lead enterprise-wide transformation programs, including value propositions, workstream management, organizational redesign, epic fields, systems optimization, and customer service enhancements.
• Influential with aligning core program deliverables (electronic data interchange migration, enterprise-wide request intake/inbound process enhancements, streamline technical infrastructure, operational management, and HITRUST certification) to strategic roadmap.
• Impact management, present implementation financials (cost/benefit, realization benefits, ROI, timelines), and actionable solutions with customer pain point issues.
• Implemented effective change management (PDCA) and partnered with key stakeholders in R&D, marketing, product, customer service, and digital records.
KEY ACHIEVEMENTS:
■ Increased capacity and throughput by 30% by streamlining electronic data interchange connections.
■ Reduced operation issues 25% by continuous improvement with unified project methodologies.
• Built client-facing relationships with 11 San Diego and Imperial County hospitals. Strong project management organization, communication, and process improvements.
• Utilized Six Sigma DMAIC methodology (define, measure, analyze, improve, control) and daily Agile to lead technical and data projects.
• Created project portfolios and process management with software reporting analytics and revenue forecasting.
• Defined and managed agile change progress, successes, and improvements. Led cross-functional teams on two $1.5M contracts, budget/resource management, HL7/FHIR workflows, and ran KPI reports.
• Added Confluence and JIRA converting use cases to user stories, mock-ups, and daily tasks with level of effort.
• Worked with SDLC, 2-week sprints, backlog ranking, change management, and SCRUM/AGILE for product launches. Provided internal/external customers with weekly project statuses and detailed monthly release notes.
KEY ACHIEVEMENTS:
■ Customer satisfaction improved by 30% by survey analysis on additional beneficial products and services.
■ Decreased costs 30% and post-live issues 25% by implementing unified project methodologies.
Kaiser Permanente
Jul 2016 – Dec 2017
San Diego, CA
BUSINESS ANALYST (REPORTING ANALYTICS)
• Executed process improvement initiatives and operational activities for organizational goals, health plan enrollment, and financial analysis resolution.
• Worked with Meditech data models. Ran monthly complex KPI reporting (Microsoft CRM) and health plan enrollment score cards.
KEY ACHIEVEMENTS:
■ Reduced customer call times by 50% by implementing data-gathering enhancement templates and training.
■ Increased process improvement 60% by analyzing and recommending Six-Sigma enhancements.
Avadyne Health
Sep 2010 – Jun 2016
San Diego, CA
DIRECTOR CLIENT SUPPORT SERVICES (CUSTOMER GROWTH)
• Optimized SaaS Agile methodologies, improved enterprise software and revenue cycle services to over 30 clients in 3 states. Managed multiple $1M monthly subscriptions.
• Business analysis to improve SLA escalations and led several data migration project to improve customer satisfaction and realize cost savings.
• Developed high performance teams and management of the customer-specific programs from end-to-end.
• Facilitated with product and project management for continuous improvements. Analyzed, managed, and made improvements to multi-million-dollar monthly client subscriptions.
• Drove engagement in weekly business reporting for performance KPIs, revenue, and financial analysis.
KEY ACHIEVEMENTS:
■ Reduced operational redundancies 25% and increased revenue 30% by enhanced project QA Analysis process.
■ Reduced SLA response times 80% by optimizing information sharing and ticket categorization.
Education
San Diego State University
Aug 2001 – May 2004
BS Business Admin, BA Economics, Business Admin and Economics