Roxana Bot, Senior Client Success Manager

Wiley Publishing

Jun 2021 – Present

Remote

Senior Customer Success Manager

● Responsible for managing the growth and retention of WileyPlus users across universities in Southern California. ● Managed a book of business of 35+ universities with a 91% retention. ● Served as interim Digital Learning Executive that is responsible for growth in territory. ● Supported professors and faculty across Southern California to ensure longevity in client retention.

Houzz

Feb 2019 – May 2021

Irvine, CA

Client Success Manager

● Manage 350+ small-medium sized home remodeling and design businesses across the US/Canada with a 94% retention rate. ● Cultivate high quality engagements with each account while managing escalations throughout the customer lifecycle. ● Advanced in B2B sales and CRM management software such as Outreach, Salesforce and Tableau. ● Optimize digital advertising and marketing by up-selling market shares and category packages to increase exposure and revamp business needs. ● Extensive knowledge on SaaS products. ● Working as a product liaison to oversee implementation of new software such as Ivy, a business management software solution.

Montage International

Jun 2016 – Feb 2019

Laguna Beach, CA

Guest Relations

● Orchestrate stays for all VIP, high profile and discerning guests while enhancing each experience as its own in all accommodations of the hotel and villas while accommodating all rider requirements and preferences. ● Optimize revenue for the resort on a daily basis by reserving all accommodations and villas at maximized rates. ● Create personalized relationships with guests and travel agents in order to increase repeat and loyal clientele. ● Work directly with Corporate Revenue Manager to create long-term contracts at competitive ADR.

Roxana Bot

Senior Client Success Manager

Skills