Ryan Cook

Field Service/Technical Support Engineer

Message

Intro

United States

Studied Electrical Engineering Technology at Texas Tech University

Information Technology & Services

Joined June 10, 2024

Skills

About

Highly motivated Field Service/Technical Support Engineer with over 6 years of experience in delivering exceptional customer service and technical solutions in dynamic and fast-paced environments. My journey in the field service/technical support fields has equipped me with a robust set of skills and a proven track record of enhancing customer experience, diagnosing and resolving issues promptly, and collecting valuable customer feedback. My expertise lies in written and verbal communication, managing multiple communication threads, and adapting to diverse communication styles. I am dedicated to continuous improvement and possess strong interpersonal skills, empathy, and a team-oriented mindset. Core Competencies: Customer Experience Improvement Relationship Management Process Improvement Written & Verbal Communication Troubleshooting & Issue Resolution Team Collaboration Skills: Exceptional verbal and written communication Advanced computer literacy Familiarity with CRM software Client application training and support Data tracking, analysis, and reporting Technical troubleshooting and issue resolution Strong multitasking and decision-making abilities I am passionate about leveraging my technical expertise and customer service skills to deliver exceptional support and drive process improvements. Let's connect to explore opportunities for collaboration and growth in the tech support industry.

Experience

Elite Advisor Group, LLC

Oct 2011 – Apr 2013

Richardson, TX

IT Support

Performed troubleshooting and testing of web calculators for financial advisors Managed web content and supplied support for financial advisors Deployed email campaigns and webinar events Presented analytic data on social media and various company websites

Gambro

Dec 2008 – Jan 2011

Lubbock, TX

Field Service Technician

Installed and serviced dialysis and blood component technology (“BCT”) machines. Promoted new products and service plans to customers. Managed a wide-spread area of West Texas and the Texas Panhandle.

Daktronics

Jun 2006 – Oct 2008

Lubbock, TX

Field Service Engineer

Installed and serviced digital displays and scoreboards. Provided training on control software for scoreboards and displays. Promoted and initiated service agreements. Managed a wide-spread area of West Texas and the Texas Panhandle

Education

Texas Tech University

Aug 2002 – Dec 2006

Bachelor's Degree, Electrical Engineering Technology