I am well versed in customer service, both remotely and in person. I have worked with the public for over 10 years. I believe with the skills and knowledge i possess, I have what it takes to meet the expected goal for the job.
Experience
Ttec
Jul 2020 – Present
Remote
Customer service agent
• Educated customers on account management and online transaction procedures, emphasizing security protocols to ensure understanding during critical alerts.
• Resolved technical issues related to online banking, such as account lockouts, thereby improving overall customer satisfaction.
• Adhered to rigorous verification processes when handling customer inquiries, safeguarding sensitive information and maintaining service excellence.
