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Saheed Adefila

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Intro
Nigeria
Customer support at RRR GROUP
Joined January 30, 2025

Skills

About
I'm a motivated and organized individual with a passion for customer service. With experience in [industry/field], I've developed strong communication and problem-solving skills. My interests include delivering personalized support, resolving issues efficiently, and fostering long-term customer relationships. My strong sides in customer service are: - Active listening - Empathy and patience - Problem-solving - Clear communication
Experience
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RRR GROUP
Mar 2023 – Present
Germany
Customer support
Resolved an average of 90% of customer issues on the first call, reducing the need for escalations and resulting in a 20% decrease in repeated calls. Met and exceeded customer satisfaction targets with a 95% customer satisfaction rating. Provided empathetic and effective solution to customer inquiries and concerns. Contributed to team knowledge sharing by documenting and sharing best practices Maintained a 99% accuracy rate in data entry and ensured all customer information and interactions were accurately recorded and updated in the system.