I'm a motivated and organized individual with a passion for customer service. With experience in [industry/field], I've developed strong communication and problem-solving skills.
My interests include delivering personalized support, resolving issues efficiently, and fostering long-term customer relationships.
My strong sides in customer service are:
- Active listening
- Empathy and patience
- Problem-solving
- Clear communication
Experience
RRR GROUP
Mar 2023 – Present
Germany
Customer support
Resolved an average of 90% of customer issues on the first call, reducing the need for escalations and resulting in a 20% decrease in repeated calls.
Met and exceeded customer satisfaction targets with a 95% customer satisfaction rating.
Provided empathetic and effective solution to customer inquiries and concerns.
Contributed to team knowledge sharing by documenting and sharing best practices
Maintained a 99% accuracy rate in data entry and ensured all customer information and interactions were accurately recorded and updated in the system.