Saiful Islam

Administrative Support, Virtual Assistant, Customer Support, Business Development, Content Writing, Sales

Message

Intro

Dhaka, Bangladesh

Executive, Customer Service at Aidma UK Ltd

Studied HRM at Comilla University

Studied Management Studies at Comilla University

Consumer Services

Joined November 5, 2022

Skills

Languages

Bengali

Native or Bilingual

English

Fluent

About

I have more than 4 years of expertise in business development and virtual assistance. I've also worked for plenty of companies to provide the best service for their customers and to help them build their businesses.

Experience

Aidma UK Ltd

Nov 2021 – Present

United Kingdom

Executive, Customer Service

1. Identifying customers’ needs, clarifying information, and providing solutions 2. Processing client requests and resolving issues via live chat, phone calls, and emails 3. Taking ownership of customers’ issues and following problems through to resolution 4. Collaborating with the production and the marketing team to ensure product preparation and delivery within the deadline 5. Follow up with the customers for dues/payments. 6. Interviewing, training, and mentoring new customer service agents for the company.

Education

Comilla University

Apr 2018 – Oct 2019

MBA , HRM

Comilla University

Apr 2014 – Oct 2017

BBA, Management Studies