salem haddad

Customer Support Specialist

Message

Intro

Manaus, Brazil

Studied Business administration at Anhanguera University

Joined December 29, 2022

Skills

Languages

English

Fluent

Portuguese

Native or Bilingual

Spanish

Intermediate

About

I love assisting and having client's problems solved. +5 of experience in Customer Service. Experience as Customer Service specialist in a Technology and Marketing company. Experience in working remotely. Volunteered in programs aimed to hearing impairments people and Haitians Immigrants. Also, participated on the FIFA Volunteers program at the 2014 worldcup on the Customer Service team. Language: Portuguese - native/ English - fluent/ Spanish - intermedium.

Experience

SHENZHEN ZIYI LTD

Apr 2021 – Jan 2023

Remote

Customer Service Supervisor

In this company of Technology, I assist customers in 3 languages through the support tools as chat live. Lead and supervise the service team and develop process and work tools. Apply training and report results to the managers through weekly productivity reports and monthly team performance reports.

Ibis Budget Manaus Hotel

Nov 2015 – Jun 2018

Manaus/ Brazil

Recepcionist/ Cleaning team Supervisor

Welcomed guests and assisted them by phone and e-mail. As Governance Supervisor, leaded the team in the cleaning of 160 rooms and hotel dependencies, performed audits, presented monthly reports to the managers.

Education

Anhanguera University

Jan 2019 – Jan 2023

Bachelor, Business administration