I have 5 years experience as a customer service handling and helping customers with their complex inquiries like billing, cancellation, technical issue, payments, and we also do small selling like upgrading their current services. We are offering internet, TV, home phone and mobile services.
Experience
IBEX GLOBAL
Mar 2016 – Mar 2019
Davao City
Customer and Sales Representative
-Helping customers to resolve their billing concerns.
-Assistant Trainer providing product knowledge to newbies in terms of billing, call process, and ways to satisfy the customers
-Awardee for providing 100% customer satisfaction "VOC Champ
-Helping customers to choose better solutions instead of canceling their mobile services.
-Supporting the team by taking supervisor calls and providing coaching to low-performer agents to improve call handlin'
