Samira Sheikh, Seasoned professional with 11 years of experience in administrative and HR roles. Also having experience with customer services, translation

About

Experience in customer-facing and coordination positions. Skilled in client relations, and operational support; adept in achieving targets and improving customer satisfaction. Expert in translation, transcription and proofreading too.

Experience

Al Nafi

Aug 2021 – Sep 2023

Pakistan

Freelance translator and transcriber

Provided high-quality translation and transcription services for Al Nafi, expertly converting audio, video, and text content across multiple languages while ensuring accuracy and maintaining cultural sensitivity.

Trugreen Dallas

Dec 2018 – Jun 2019

Dallas

Call Center Sales Representative

Call Center Sales Representative Jan 2019 - Jun 2019 • Successfully navigated both inbound and outbound calls to articulate product benefits, aligning with company sales strategies. • Consistently met established sales targets across various campaigns, demonstrating effective communication and persuasion skill

Freesky FZE

Jun 2015 – Nov 2017

Pakistan

Manager HR and Global coordination

Oversaw global client communications and maintained comprehensive databases for examinations and certifications, ensuring accurate record-keeping and data integrity. • Delivered counseling and consultancy services, enhancing customer satisfaction and engagement with the company's offerings. • Coordinated the organization of seminars, exhibitions, and corporate events, while managing social media platforms and developing web content to support the company's marketing initiatives.

National technology group

Oct 2014 – Jun 2015

Pakistan

HR assistant manager

• Managed the revision and maintenance of job descriptions, ensuring accuracy and alignment with organizational requirements and goals. • Coordinated internal recruitment processes and updated the Enterprise Resource Planning (ERP) system, improving data integrity for over 4,000 personnel records. • Contributed to team efforts in organizing significant corporate events, including the company's inaugural Initial Public Offering (IPO) in Pakistan, and compiled a comprehensive Policy and Procedures manual for employee reference.

Aviation technology consultants

Sep 2013 – May 2014

Pakistan

Assistant manager HR and coordination

Managed the HR framework by revising and updating organizational policies and job descriptions, ensuring alignment with the company's strategic objectives and compliance standards. • Improved recruitment and retention processes by implementing a comprehensive interviewing program, effectively counseling managers on candidate selection, and conducting insightful exit interviews to inform policy adjustments.

Dubai civil aviation authority

Dec 2000 – Mar 2008

Dubai

Operations officer

• Coordinated operational support and managed comprehensive record-keeping, ensuring accurate documentation across departments. • Facilitated communication between managers and internal teams, serving as a point of contact for staff-related issues and coordinating responses to improve workplace functions. • Conducted research on airport operations to identify areas for improvement, contributing to enhanced work procedures and customer satisfaction in alignment with organizational excellence objectives.

Education

The International University Missouri

Jun 1997 – Jun 2000

Bachelor of Business Administration , Human resources management

Samira Sheikh

Seasoned professional with 11 years of experience in administrative and HR roles. Also having experience with customer services, translation

Skills