Samuel Abah, Customer Support Specialist

About

Customer service expert dedicated to growing both personally and professionally who is highly motivated and customer-focused and who has a passion for offering top-notch service. Thanks to my great interpersonal skills and ability for connection development, I can manage inquiries with efficiency and increase client satisfaction.

Experience

Hugo Technologies

Feb 2022 – Present

Lagos, Nigeria

Customer Support Specialist

A customer support position where I'm responsible for providing remote support to customers from different parts of the world via live chat and email. ● I troubleshoot and resolve common customer issues, while effectively escalating complex problems to senior support staff. ● I work in compliance with company standards and brand requirements to maintain a high level of service delivery, consistently exceeding KPI benchmarks. ● I record and document customer feedback and feature requests, collaborating with the product team to drive continuous improvement.

Lagos Primary Healthcare Board

Sep 2021 – Jan 2022

Lagos, Nigeria

Records Personnel (Part-time)

A part-time position that entails data entry and management. ● I managed patient registration and updated patient data for Covid-19 vaccination in compliance with the National Primary Health Care Development Agency (NPHCDA) Covid-19 vaccination guidelines using the District Health Information Software (DHIS).

Ebenezer International School

Aug 2019 – Jan 2022

Ondo

Aministrative Assisant

A position at Ebenezer International school charged with providing administrative support to staffs, students as well as answering client questions. ● Provided exceptional administrative support, handling inquiries from parents, students, and staff. ● Managed student and staff records accurately, including attendance data. ● Streamlined office operations by ordering essential supplies, books, and materials. ● Facilitated enrollment procedures, processing student applications, and supporting enrollment processes.

Education

National Open University of Nigeria

Feb 2021 – Nov 2022

Post Graduate Diploma, Information Technology

University of Agriculture, Makurdi

Jun 2014 – Mar 2018

Bachelor of Science, Chemistry

Samuel Abah

Customer Support Specialist

Skills

Languages