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Samuel Abah

Customer Support Specialist

Lagos, Nigeria
Customer Support Specialist at Hugo Technologies
Studied Information Technology at National Open University of Nigeria
Studied Chemistry at University of Agriculture, Makurdi
Joined July 26, 2023



Native or Bilingual
Customer service expert dedicated to growing both personally and professionally who is highly motivated and customer-focused and who has a passion for offering top-notch service. Thanks to my great interpersonal skills and ability for connection development, I can manage inquiries with efficiency and increase client satisfaction.
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Hugo Technologies
Feb 2022 – Present
Lagos, Nigeria
Customer Support Specialist
A customer support position where I'm responsible for providing remote support to customers from different parts of the world via live chat and email. ● I troubleshoot and resolve common customer issues, while effectively escalating complex problems to senior support staff. ● I work in compliance with company standards and brand requirements to maintain a high level of service delivery, consistently exceeding KPI benchmarks. ● I record and document customer feedback and feature requests, collaborating with the product team to drive continuous improvement.
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Lagos Primary Healthcare Board
Sep 2021 – Jan 2022
Lagos, Nigeria
Records Personnel (Part-time)
A part-time position that entails data entry and management. ● I managed patient registration and updated patient data for Covid-19 vaccination in compliance with the National Primary Health Care Development Agency (NPHCDA) Covid-19 vaccination guidelines using the District Health Information Software (DHIS).
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Ebenezer International School
Aug 2019 – Jan 2022
Aministrative Assisant
A position at Ebenezer International school charged with providing administrative support to staffs, students as well as answering client questions. ● Provided exceptional administrative support, handling inquiries from parents, students, and staff. ● Managed student and staff records accurately, including attendance data. ● Streamlined office operations by ordering essential supplies, books, and materials. ● Facilitated enrollment procedures, processing student applications, and supporting enrollment processes.
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National Open University of Nigeria
Feb 2021 – Nov 2022
Post Graduate Diploma, Information Technology
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University of Agriculture, Makurdi
Jun 2014 – Mar 2018
Bachelor of Science, Chemistry