Customer service expert dedicated to growing both personally and professionally who is highly motivated and customer-focused and who has a passion for offering top-notch service. Thanks to my great interpersonal skills and ability for connection development, I can manage inquiries with efficiency and increase client satisfaction.
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Experience
Hugo Technologies
Feb 2022 – Present
Lagos, Nigeria
Customer Support Specialist
A customer support position where I'm responsible for providing remote support to customers from different parts of the world via live chat and email.
● I troubleshoot and resolve common customer issues, while effectively escalating complex problems to senior support
staff.
● I work in compliance with company standards and brand requirements to maintain a high level of service delivery,
consistently exceeding KPI benchmarks.
● I record and document customer feedback and feature requests, collaborating with the product team to drive continuous improvement.
Lagos Primary Healthcare Board
Sep 2021 – Jan 2022
Lagos, Nigeria
Records Personnel (Part-time)
A part-time position that entails data entry and management.
● I managed patient registration and updated patient data for Covid-19 vaccination in compliance with the National
Primary Health Care Development Agency (NPHCDA) Covid-19 vaccination guidelines using the District Health
Information Software (DHIS).
Ebenezer International School
Aug 2019 – Jan 2022
Ondo
Aministrative Assisant
A position at Ebenezer International school charged with providing administrative support to staffs, students as well as
answering client questions.
● Provided exceptional administrative support, handling inquiries from parents, students, and staff.
● Managed student and staff records accurately, including attendance data.
● Streamlined office operations by ordering essential supplies, books, and materials.
● Facilitated enrollment procedures, processing student applications, and supporting enrollment processes.