Sarah Malone

Technical Account Manager with extensive experience as an Advanced Training Specialist with expertise in troubleshooting and training.

Message

Intro

Parker, United States

TECHNICAL ACCOUNT MANAGER II at RingCentral, Inc.

Studied Music at Colorado Christian University

Telecommunications

linkedin.com/in/sarah-malone-20179198

Joined February 29, 2024

Skills

About

I'm a Technical Account Manager with over 8 years of experience in the VoIP industry.

Experience

RingCentral, Inc.

Nov 2023 – Present

Denver, CO

TECHNICAL ACCOUNT MANAGER II

Provide account management, address customer inquiries, push case resolution, work as the customer’s liaison between internal departments, and provide technical expertise to ensure customer satisfaction.

RingCentral, Inc.

Oct 2017 – Nov 2023

Denver, CO

ADVANCED TECHNICAL ENABLEMENT SPECIALIST

Implemented a systematic approach to developing and delivering technical training content for RingCentral and NICE CXone, including understanding needs, developing effective content, utilizing a variety of training methods, including instructor-led, virtual, and self-paced formats, and continuously refining based on feedback.

RingCentral, Inc.

May 2015 – Oct 2017

Denver, CO

TECHNICAL SUPPORT AGENT

Provided frontline technical support, addressing customer inquiries, troubleshooting and resolving technical issues, creating knowledge base materials, and ensuring customer satisfaction by clearly communicating and resolving issues.

Education

Colorado Christian University

Aug 2012 – May 2015

Bachelor of Music, Music