I’m a certified Customer Service Representative. I was trained and certified by ACS e- services. I like to meet and greet customers, providing a positive and friendly attitude. I’m confident that I will be an asset to your company as I am ambitious, innovative and dedicated.
Experience
ACS, A Xerox Company (Medical Insurance Account)
Jul 2007 – Nov 2009
Jamaica
Customer Service Representative
• Professionally handled incoming requests from providers
(Hospitals/Doctors) to ensure that issues were resolved both
promptly and accurately
• Provided hospitals/ doctor offices with medical benefits
• Surprised customers with consistent, delightful services
• Maintained a balance between company policy and customer
benefit in decision making
• Data Entry
• Handled
