Sathanand Pandey

Senior Customer Service Representative

Message

Intro

Mumbai, India

Studied Commerce at University of Mumbai

Consumer Services

Joined August 22, 2023

Skills

Languages

English

Fluent

Hindi

Native or Bilingual

Marathi

Fluent

About

I have more than 3 years of work experience in customer service. Have communicated with my customers via phone calls, emails and webchat. Very good with handling difficult customers. Using personalization and empathy whenever required when answering my customers.

Experience

Teleperformance

May 2023 – Aug 2023

Thane

Senior Customer Support

Was answering the calls for US based Amazon customers who has not received their products. Handling Escalation calls. Addressing the complaints call where the customer is no happy that they have not received their products. Would check the root cause, if things are in my control would help the customer out. If things are not under my control I would inform the same to the customer with empathy and apology.

Hexaware Technologies Ltd

May 2022 – Jan 2023

Mumbai

Executive

Handling inbound Visa verification calls for Australian VFS process

Mihir Infinite Services Pvt Ltd

Dec 2020 – May 2022

Thane

Senior Advisor

 Processing emails, webchat and phone calls.  Overseeing all activities within my team in the absence of Team Leader.  Using CRM to handle calls and maintaing daily records of the work.

Education

University of Mumbai

Jun 2017 – May 2022

Bachelors in Commerce, Commerce