Saurabh Sharma, Dedicated Manager and effective leader who excels at using proven methods and cutting-edge technology for successful growth.

About

I am a Manager and effective leader with over 15+ years of experience excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Skilled in improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Interests in tourism management and dealing with customers to ensure timely assistance. Building strong relations with clients ensuring relations are maintained and business growth.

Experience

ABS Connections Private Limited

Jan 2024 – Present

Delhi

Manager

• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results. • Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery. • Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction. • Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands. • Advised senior management on facilities needs and delivered ongoing operational support. • Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce. • Monitored staff performance and developed improvement plans

Grand Hyatt Gurgaon

Aug 2019 – Nov 2023

Gurugram

Assistant Manager

• Using Alteryx module to automize the reports for correct data analysis • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives. • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success. • Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management. • Helped senior management plan and carry out daily operations and meet key objectives. • Developed long-term training strategies for new and existing employees across multiple departments. • Assist in conducting Performance Discussions with team and guide them in their professional development • Assessing and processing Payroll, Full and Final settlements

Hyatt India Consultancy

Mar 2017 – Jul 2019

Gurugram

Corporate Finance Executive/Global Sales Coordinator

Handling the corporate finance and assisting the team in smooth operations • Increased efficiency, effectiveness and profitability by managing costs and budgets • Conducted financial analysis to manage risks and benefits • Proofread business agreements to identify loopholes and safeguard organization • Negotiated with contractors and vendors to provide cost friendly contracts • Used good judgement in assessing challenging developments to provide insights • Conducted financial analysis, researched business agreements and negotiated critical contracts • Vendor Management, Travel management, Raising PO and tracking payments • Participating in monthly meetings and publishing Minutes of Meetings • Managed bookings to optimize team availability. • Developed ongoing programs using good team communication and collaboration. • Assist the Sales team with proposal and managing corporate events • Coordinating with clients managing invites/ maintaining relationships • Managing vendors, preparing PO and tracking payments

Inter globe Technologies

Nov 2009 – Feb 2014

Gurugram

Team Leader

• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment. Led staff meetings to delegate tasks, assign workloads and communicate changing priorities. • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately. Evaluated team performance and provided constructive feedback to improve daily goal achievement.

WNS Global

Nov 2007 – Nov 2009

Gurugram

Customer Service Associate

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment. Built rapport with customers through courteous and professional communications. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

Education

Florida Atlantic University

Jun 2020 – Jul 2020

Certification in Hospitality Management, Hospitality Management

Symbiosis center for Distance Learning

Apr 2007 – Mar 2009

Post Graduate Diploma in Business Administration, Finance Management

University of Delhi

Apr 2002 – Mar 2006

Bachelor of Commerce, Commerce

Saurabh Sharma

Dedicated Manager and effective leader who excels at using proven methods and cutting-edge technology for successful growth.

Skills

Languages