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Selina Herridge

Customer Service Representative

Kingston, Jamaica
Studied Data Operations Level 1 at heart/nsta trust
Studied Communications and information technology at St Jago Gifg Scgool
Consumer Services
Joined March 6, 2023



Native or Bilingual
Dedicated and customer-focused Customer Service Representative with 5 years of experience in providing exceptional support to clients. Proven ability to handle a high volume of customer inquiries and resolve issues promptly. Seeking to leverage my skills to deliver outstanding service and contribute to your company's success. Proficient in email, chat, and phone support. Additionally, have experience in collections, retail, sales, billing and technical support. 5 years of experience in customer service roles. Strong communication skills with a friendly and patient demeanor. Proficient in handling customer inquiries, resolving problems, and processing orders. Adept at utilizing CRM software to maintain customer records and manage interactions. Consistently met or exceeded customer satisfaction targets.
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Sutherland Global Services
Mar 2021 – Dec 2022
Team Lead
Managed a team of 15 customer service representatives, providing coaching, training and mentorship to drive performance.
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May 2020 – Mar 2021
Sales Specialist
Provided billing, technical and general customer service assistance Built strong relationships with clients through regular follow-up and exceptional customer service Contributed to the development of new sales processes, resulting in increased efficiency and improved results
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Sutherland Global Services
Feb 2018 – Mar 2021
Senior Customer Support
Provided exceptional customer service, resolving complex customer issues in a timely and professional manner Contributed to the development of new customer service processes, resulting in improved customer satisfaction and reduced call times
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heart/nsta trust
Sep 2016 – Jul 2017
Certificate, Data Operations Level 1
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St Jago Gifg Scgool
Sep 2011 – Jun 2016
High School Diploma, Communications and information technology