Selina Herridge

Customer Service Representative

Message

Intro

Kingston, Jamaica

Studied Data Operations Level 1 at heart/nsta trust

Studied Communications and information technology at St Jago Gifg Scgool

Consumer Services

Joined March 6, 2023

Skills

Languages

English

Native or Bilingual

About

Dedicated and customer-focused Customer Service Representative with 5 years of experience in providing exceptional support to clients. Proven ability to handle a high volume of customer inquiries and resolve issues promptly. Seeking to leverage my skills to deliver outstanding service and contribute to your company's success. Proficient in email, chat, and phone support. Additionally, have experience in collections, retail, sales, billing and technical support. 5 years of experience in customer service roles. Strong communication skills with a friendly and patient demeanor. Proficient in handling customer inquiries, resolving problems, and processing orders. Adept at utilizing CRM software to maintain customer records and manage interactions. Consistently met or exceeded customer satisfaction targets.

Experience

Sutherland Global Services

Mar 2021 – Dec 2022

remote

Team Lead

Managed a team of 15 customer service representatives, providing coaching, training and mentorship to drive performance.

Influx

May 2020 – Mar 2021

remote

Sales Specialist

Provided billing, technical and general customer service assistance Built strong relationships with clients through regular follow-up and exceptional customer service Contributed to the development of new sales processes, resulting in increased efficiency and improved results

Sutherland Global Services

Feb 2018 – Mar 2021

remote

Senior Customer Support

Provided exceptional customer service, resolving complex customer issues in a timely and professional manner Contributed to the development of new customer service processes, resulting in improved customer satisfaction and reduced call times

Education

heart/nsta trust

Sep 2016 – Jul 2017

Certificate, Data Operations Level 1

St Jago Gifg Scgool

Sep 2011 – Jun 2016

High School Diploma, Communications and information technology