Serena Baio

Project Manager/Translator/VA

Message

Intro

Italy

Joined September 20, 2022

Languages

English

Native or Bilingual

Spanish

Fluent

Italian

Native or Bilingual

About

Greetings! I started my freelance career as a translator. I translate texts, blogs, documents of all kinds. I have also done some copywriting and voice-over text work. I have followed and completed three online courses, one as a social media manager, one as digital marketing and the last about translations. I worked as a social media manager for a home and garden e-shop. I was in charge of customer service and order management. In addition, I translated all web page products to WordPress. I worked as social media and customer support manager for e-commerce for one year. I have personally translated the whole website from English to Italian and Spanish. I translated all web page products to WordPress. I was in charge of the total management of orders placed by customers, so answering the phone and emails, FB comments, WhatsApp messages and Messenger, checked the status of orders through

packeta.com

and

metakocka.si

and resolved any issues on shipments I also worked in logistics for a large company in Spain. I was in charge of all communication with suppliers, communicating exclusively in English. I checked all orders before dispatch, barcodes, number of parcels and their quality. At the moment, I'm working as a social media and customer support manager for e-commerce (

https://ricostruiamoilpianeta.com/

) I am in charge of the total management of orders placed by customers, so answering the phone and emails, FB comments, WhatsApp messages and Messenger, checking the status of orders through Shopify and resolving any issues on shipments. Also, I'm working as a project manager for a digital marketing company based in Milan (

https://shm.studio/

). I work remotely with developers from worldwide. As a project manager, I create projects in order to develop websites using MarkUp. In addition, I manage FB campaigns and Google ads. Above all, I love working with people, traveling, and discovering new places and cultures. I’m friendly, and sales-driven and enjoy developing great rapport with whomever I interact with. I feel I would fit in with your vision, especially given your client-first approach and your favorable reputation within the industry. Thank you for your time, Serena

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