Operate at a high level of integrity.
• Create/Renew subscriptions, post invoices, receipts and credits.
• Review contracts and make necessary amendments when creating/renewing subscriptions.
• Resolve customer billing issues across cases, email, phone and internal escalation channels within SLA.
• Assist internal teams through quote to cash process, pricing recommendations and negotiation, vendor
registrations, payment collections and bug reporting etc.
• Accounts Receivable activities, make calls and send reminder emails in compliance with the predefined
workflow to ensure all clients remain informed of their outstanding debts and payment deadlines.
• Conduct account audit & research to ensure correct actions are taken with regard to billing, subscription
and invoicing inquiries.
• Provide and escalate as needed solutions to any relative
problems of clients and stakeholders.
• Ability to write thorough reports on billing activities and actions taken with clear and verifiable
information.
Familiarity with Business Systems i.e. Salesforce, Zuora, Netsuite etc.
• Strong compliance with pre-defined SOP's and workflows.
• Other billing related duties as assigned by management.
