I provide high-quality customer support services to businesses of all sizes. I am experienced and knowledgeable customer service practitioner who can handle a wide range of customer service tasks, including:
- Answering customer questions via email, live chat, and phone
- Troubleshooting customer complaints and issues in real time
- Collecting customer information and submitting support tickets for technical support
- Providing product and service training
- Managing customer accounts and billing
- Handling refunds and returns
I intend to use the best practices in customer service to achieve the desired results in the shortest period of time. These practices include:
- Being empathetic and understanding
- Being proactive and responsive
- Being solution-oriented
- Being accurate and efficient
- Being respectful and professional
Here are some specific examples of how to apply the said best practices to achieve the desired results in the shortest period of time:
- Using the provided ticketing system (if required) to track customer inquiries and ensure that they are handled promptly.
- Availability during business hours to meet customers' needs.
- Using live chat to provide real-time support to customers.
- A knowledge base that customers can use to find answers to their questions.
- Confident that my customer support services can help your business improve its customer satisfaction and loyalty.
The rate listed above is per hour, not annual, weekly, per project, or monthly. I am open to discussing payment methods, duration, and total amount after a given duration or project.