Support the organization's network infrastructure and services like LAN, WAN, Print Services, and Email
Assist in administering and maintaining user mailboxes and distribution groups.
Domain Services Administration in consultation with the Systems Administrator
Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems
Provide ICT related support and guidance to staff members
Conduct and supervise ICT preventive maintenance activities.
Installing, configuring, upgrading, and repairing PC hardware and software
Conduct periodic backups of the identified information systems.
Participate and assist in the organization of ICT related training for the stuff
Logging of incidents in an accurate and informative manner as and when they occur.
Work with various functional heads in supporting and developing identified business essential technologies.
Perform security vulnerability checks against organization systems and carry out remediation tasks
Conducting security audits and making policy recommendations
Create and maintain an ICT configuration database for both hardware and software.
In coordination with IT Administrator, ensure critical data is being backed up
Assist in daily monitoring of ICT systems and respond quickly to any service or security concerns
Perform other duties and special projects as assigned.
Keep abreast of technological developments, current initialization