Dynamics CRM 2015 On Premise
Automation of EHD (Employee Help Desk) portal, which receives ticket from different
departments of aviation industry like Cabin crews, Pilot, HR and Other Support Staff.
Tickets assignment for different departments and levels based on SLA define.
System jobs, which continuously monitors the system, send reminders, reports to related
departments, and archives older Data.
Created Different Dashboards and Reports that presented to leadership for these EHD tickets.
Integration of EHD portal with crew portal and sends report to different department
