A versatile, resourceful, customer-focused professional with over 12 years’ diverse experience in the customer service industry. Diligent and reliable, repeatedly called upon to deputize for management due to respected leadership skills and possesses strong attention to detail and an excellent communicator. Proactively adjusts to new surroundings and procedures and swiftly achieves operational effectiveness to meet deadlines and targets. Astute and perceptive, and takes ownership for delivery of tasks within challenging timescales showing exceptional administrative prowess, whilst engaging with internal & external stakeholders to advise on progress and successes.
