Experienced Workforce Planner with a demonstrated history of working in the financial services industry as well as outsourcing industry. Skilled in Service-Level Agreements (SLA), Avaya Products, Workforce Management, Contact Centers, and Management. Strong program and project management professional with a Advance Diploma focused in Business Administration and Management, General from University of the Western Cape. I'm offering my services remotely which would range from business process mapping to workforce management which includes budgeting and forecasting.
