Shacheed Dixon , Customer Service Representative /Sales specialist/ Legal Assistant/ Legal Intake Specialist

About

I am a dedicated and versatile professional with a strong background in customer service, technical support, and team supervision. With over five years of experience in client-facing roles, I excel at problem-solving, communication, and building meaningful connections with customers. I am deeply interested in roles that allow me to merge empathy with efficiency—especially in tech-forward, design-driven environments like Neugelb Studios GmbH. My strengths lie in my adaptability, attention to detail, and ability to remain calm and resourceful under pressure. I take pride in delivering consistent, high-quality support that enhances the customer experience while contributing to team success and innovation.

Experience

Krause and Kinsman Lawfirm

May 2023 – May 2025

Kansas City MO

Legal Assistant , Intake Specialist Quality Assurance & Customer Service representative

Legal Assistant • Prepares and files legal documents such as motions, pleadings, and contracts. • Conducts legal research to support attorneys in case preparation. • Maintains and organizes physical and digital client files. • Manages attorney schedules, court dates, and client appointments. • Assists in trial preparation, including organizing exhibits and witness lists. • Communicates with clients, court personnel, and other legal professionals. • Ensures all legal deadlines are met through accurate calendaring and follow-up. • Drafts correspondence and summaries for attorney review. Intake Specialist • Acts as the first point of contact for new and potential clients. • Conducts interviews to gather case facts and assess legal needs. • Inputs client data into the case management or CRM system. • Screens and qualifies leads based on firm criteria. • Schedules consultations or forwards qualified leads to attorneys. • Follows up with clients to ensure all necessary documents are received. • Maintains detailed intake records and updates client statuses. • Provides a professional, compassionate, and confidential client experience. Quality Analyst • Reviews case files and communications for accuracy and compliance with firm standards. • Audits internal processes to identify inefficiencies or risks. • Tracks and reports on staff performance using key metrics. • Ensures adherence to legal and ethical guidelines in case handling. • Provides feedback and training suggestions to improve service quality. • Monitors client satisfaction and recommends service improvements. • Develops and updates quality control procedures and checklists. • Collaborates with management to implement best practices across departments.

Krause and Kinsman lawfirm

May 2023 – May 2025

Kansas City MO USA

Legal Assistant, Intake Specialist, quality Analyst &Customer service specialist

• Prepares and files legal documents such as motions, pleadings, and contracts. • Conducts legal research to support attorneys in case preparation. • Maintains and organizes physical and digital client files. • Manages attorney schedules, court dates, and client appointments. • Assists in trial preparation, including organizing exhibits and witness lists. • Communicates with clients, court personnel, and other legal professionals. • Ensures all legal deadlines are met through accurate calendaring and follow-up. • Drafts correspondence and summaries for attorney review. Intake Specialist • Acts as the first point of contact for new and potential clients. • Conducts interviews to gather case facts and assess legal needs. • Inputs client data into the case management or CRM system. • Screens and qualifies leads based on firm criteria. • Schedules consultations or forwards qualified leads to attorneys. • Follows up with clients to ensure all necessary documents are received. • Maintains detailed intake records and updates client statuses. • Provides a professional, compassionate, and confidential client experience. Quality Analyst • Reviews case files and communications for accuracy and compliance with firm standards. • Audits internal processes to identify inefficiencies or risks. • Tracks and reports on staff performance using key metrics. • Ensures adherence to legal and ethical guidelines in case handling. • Provides feedback and training suggestions to improve service quality. • Monitors client satisfaction and recommends service improvements. • Develops and updates quality control procedures and checklists. • Collaborates with management to implement best practices across departments.

Education

The Mico University

Sep 2021 – Present

Bachelor's Degree , Special Education pending

Shacheed Dixon

Customer Service Representative /Sales specialist/ Legal Assistant/ Legal Intake Specialist

Skills

Languages