Shaday Williamson

Virtual Assistant/Customer Service

Message

Intro

Montego Bay, Jamaica

Studied Technology at Edwin Allen High

Consumer Services

Joined November 3, 2023

Skills

Languages

English

Native or Bilingual

About

Dedicated and detail-oriented Virtual Assistant with over 2 years of experience in providing comprehensive administrative support. Proficient in calendar management, data entry, marketing tasks, and sales research. Adept at building databases, email screening, and replying, as well as handling inbound calls. Skilled in travel arrangements, personal tasks, and report creation. Demonstrated expertise with Microsoft Word, Excel, PowerPoint, and Outlook/Gmail.

Experience

Sarafina Marketing Solution

Mar 2021 – Jul 2023

Jamaica

Virtual Assistant,

Customer Service Agent]

estaffing Inc.

Jan 2019 – Jan 2021

Jamaica

Customer Service Agent]

Work with customers daily via emails, live chat or other channels. Respond to minimum of 100 E-mails\live chat equivalent per day.

Contax 360 BPO Montego Bay

Sep 2017 – Dec 2018

Jamaica

Customer Service

I worked closely with customers to provide and process information in responses to inquiries and requests about products and services and promotion. Work with customers daily via emails, live chat or other channels.

Education

Edwin Allen High

Sep 2012 – Jun 2017

High School, Technology