Innovative and performance-driven professional with comprehensive experience in driving business success through product strategies implementation and process optimisation.
Experience
NCB Insurance Agency and Fund Managers Limited
Feb 2020 – Present
Jamaica
Business Analyst
Revamp NCBIC's Group Life Administration and Quotation Excel Tool single-handedly by introducing robust security features that completely eliminated the risk of human error. Devise and execute comprehensive process for implementation of upgraded Group Life tool, encompassing proposed process changes, training sessions, and development of user manuals. Serve as Product Owner to provide vision and guidance to Scrum development team responsible for improving company's digital insurance sales capabilities. Supervise agile team in introducing pioneering digital pension onboarding and servicing portal, the first of its kind in Jamaica.