Shamsa Nakasi

Virtual Assistant/Customer Service Agent

Message

Intro

Kampala, Uganda

Operator Agent at Invisible Technologies

Studied Business and Computing at Makerere University Business School

Executive Office

linkedin.com/in/shamsa-nakasi-583554119

Joined February 27, 2023

Skills

About

I am a reliable and detail-oriented Virtual Assistant/Customer Service Agent with over 5 years of experience in administration, operations and customer service in people, customer and office management roles in both start-ups and large companies.

Experience

Invisible Technologies

Dec 2022 – Present

United States of America

Operator Agent

Data entry and enrichment of background data for Walmart's website. Tracking process operations and identified mistakes made by client.

Habibty Enterprises (U) Ltd

Mar 2022 – Dec 2022

Uganda

Assistant Operations Manager

Established email and calendar management Increased customer retention by 10% by improving customer management. Handled all incoming orders & complaints from customers through email, chat and over the phone.

Edcorp International (U) Ltd

Jul 2020 – Mar 2022

Uganda

Operations Associate

Managed administration and performed clerical tasks to increase efficiency. Built operations and customer services department from scratch by launching CRM strategies to better performance.

Orient Bank Limited

Jul 2019 – Jun 2020

Uganda

Bank teller

Handled cash transactions. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Orient bank Limited

Jul 2018 – Jun 2019

Uganda

Administrative Assistant

Booked and scheduled appointments and coordinated travel arrangements. Supervised support staff. Handled incoming and outgoing emails and parcels. Data entry and organisation of files.

Education

Makerere University Business School

Jan 2014 – Apr 2018

Bachelors of Business Computing, Business and Computing