Seasoned senior manager within the BPO industry with over 10 years experience. I have successfully launched three pilot programs and worked in varying capacity within the field ranging from Learning and Development, Operations, Workforce etc. I am a very versatile individual with a keen eye for detail and great interpersonal relationships.
Experience
Iterum Connections
Aug 2021 – Present
St. Andrew
Senior Team Manager/Operations Manager
Ensure smooth day to day operations of assigned LOB.
Handle internal and external client huddle sessions.
Liaise with Learning and Development Department to bridge the cap on identified areas of opportunities.
