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Shae Hoerster

With an Associate's degree in Information Technology and working on my Bachelor of Science in Cybersecurity from the University of Phoenix, I am a skilled and experienced Technical Specialist who can handle complex problems with devices and software while ensuring a seamless user experience. I have worked for F5, Microsoft, and Mindtree, providing technical support and facilitating computer setup, installation, and relocation requests. I have extensive knowledge of SLAs, internal tools, documentation procedures, M365 foundations, network administration, and installing software and hardware. I have utilized both Exchange and Office 365, and supported Windows OS and applications. I am an expert in Azure, M365, and Exchange, and have collaborated with internal Microsoft support teams to troubleshoot and resolve systemic faults. I enjoy using my logical reasoning and troubleshooting abilities to be of assistance wherever possible.
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Jan 2024 – Mar 2024
Seattle, Wa
Desktop Support Specialist II
• Provided technical support and facilitated computer setup, installation, and relocation requests. • Maintained and upgraded end-user PCs, Mac, Android, and related equipment for optimal performance. • Delivered comprehensive hardware, software, and network services support to end users. • Ensured reliable end-user support by following established processes and procedures. • Handled equipment provisioning, shipping, and collection for employee onboarding and offboarding. • Collaborated with IT team members to troubleshoot issues and streamline information communication.
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University of Phoenix
Jan 2019 – Jan 2021
Associate's degree, Information Technology