Knowledgeable and dedicated customer service professional with
five years experience in the customer service industry. Solid team player
with outgoing, positive demeanor and proven skills in establishing
rapport with clients. Motivated to maintain customer satisfaction and
contribute to company success
Experience
Ibex Global
Nov 2017 – Present
Kingston Jamaica
Team Manager
Successfully manages 20 agents per day to meet
daily tasks.
Facilitated meetings to communicate team
performance goals and results.
Drove performance of staff by creating positive work
atmosphere and administering recognition and
rewards programs.
Resolved customer service issues by finding
immediate solutions, increasing customer
confidence and decreasing escalations to
executive office
