With over 15 years of experience in the Communications industry, whether Telephony or Information Technology, my focus has always been on team leadership, technical analysis and customer satisfaction. Dedication and hard work are my driving forces in an ever changing industry and I welcome the challenges ahead.
Experience
CDW
Jun 2023 – Apr 2024
Remote
Project Manager
10/2024 – 04/2024 Change Manager at CDW, formerly Locus Recruiting
6-mo Contract at Kohl’s
• Processed change controls in the ServiceNow system for various projects, including requesting outages for hardware replacements and ACI upgrades.
• Wrote change requests per engineer details.
• Managed a significant number of change requests involving daily requests for data center software upgrades.
• Tracked approvals on the change requests.
• Transitioned back to engineer for implementation and closure.
06/2023 – 07/2024 Project Manager at CDW, formerly Locus Recruiting
1-yr Contract at Marco Technologies
• Managed multiple IT projects from start to finish, keeping client needs in focus.
• Set clear project goals, scope, and deliverables with input from stakeholders.
• Created and tracked project schedules, budgets, and resource plans.
• Worked closely with engineers, technicians, and vendors to keep projects on track.
• Identified and addressed risks, problems, or changes as they arose.
• Kept clients updated on project progress and key milestones.
• Followed MSP best practices, standards, and service agreements (SLAs).
• Reviewed completed projects to find ways to improve or to create future opportunities.
