I am a Professional Customer Service Representative/Sales Specialist with 3 years of experience.
Experience
Conduent inc
Feb 2020 – Nov 2022
Jamaica
Customer Service/Sales Rep
• Serves customers by selling products and meeting customer needs.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Provides historical records by maintaining records on area and customer sales.
• Manage large amounts of incoming phone calls.
• Handle customer complaints; provide appropriate solutions and alternatives within the time.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Delivering information about a company’s offerings
• Developing and documenting knowledge into helpful content
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
