Sherif Alaschkar, Head of department, IT

About

Department Head with over 20 years of experience in IT solutions & architecture / Project & Program Management / Integrations & APIs / S/W Development / Systems operations & support in a fast-paced high-pressure environment.  Experienced in leading multi-million dollar IT programs and projects with multiple vendors and dependencies.  Experienced in leading teams responsible for requirements gathering/negotiation, business/systems analysis, systems architecture, solution design, integration & APIs development, S/W development, program/project management, capacity planning and major IT systems operations & support.  Reporting to executives & C level.  Solid knowledge in telecommunications Service Providers processes and business model.  Experienced in interfacing with key business units including marketing, finance, sales and customer Care.  Excellent communication with emphasis on building strong relations & making professional presentations.

Experience

Orange

Jan 2021 – Present

Cairo

Head of B2B, CS & Financial Services

Responsibilities: o Program Manager responsible for a team of Technology Project Managers. o Scope: project planning with different stakeholders, handling dependencies, conflicts, Change Requests, delivering agreed solution, launch/rollout planning and dependencies, post deployment issues on production systems till product/project is stable. o Leading steering committees on C level. o Responsible for B2B, Finance, Customer Care, Finance and HR domains o Managing the relation with domains, portfolio management and driving roadmap. o Reporting to the PM Office in case of intra-departmental projects.  Reporting to the Demand Management Director and reporting projects progress daily to the CIO.

Orange

Jan 2012 – Jan 2021

Cairo

Head of billing

Heading 2 teams: o Development team: responsible for Ericsson BSCS 18 Billing, Interconnect, E-bill and Doc1 invoicing system. Working with: Java, C, PHP, Oracle PL SQL, UNIX Shell Programming and Python. o 24x7 operations support team: responsible for Ericsson BSCS 18 Billing, Ericsson multi mediation, Digital Route Mediation Zone, Interconnect, E-bill, Doc1 invoicing system.  Teams Responsible for: business/technical requirements assessments, solution design, developments, testing, finance validation, handling complains and 24x7 systems support. In addition to systems architecture, sizing, performance, response time and maintaining systems KPIs.  Reporting to Revenue Management Director and projects to the CIO.

Education

Cairo University

Sep 2000 – Jun 2004

Master of science, Electronics & Electrical Communications

Sherif Alaschkar

Head of department, IT

Skills

Languages