I always strive to do the best that I can in all that I do. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Experience
By your side Autism Therapy Center
May 2023 – Present
Schaumburg
Clinical Operations Manager
The Operations Manager oversees the day-to-day operations their assigned center
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Responsibilities range from administrative duties to the development of the center's team, including but not limited to:
Parent Experience
Liaison of communication for parents needs and clinical requirements.
The first line of contact for any parent concerns or needs brought forward.
Uphold policies regarding attendance, therapy holds, and changes in availability.
Intake and Enrollment
Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled.
Communicate with Senior Manager – Operations intake and enrollment needs and trends.
Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team.
Review all new parent paperwork with parents to ensure policies are understood.
Center Maintenance
Consistently present on the floor, especially during busier transitions.
Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use.
Improving and standardizing cleaning.
Purchase and restock items as needed.
Leadership
Directly oversee and lead the Scheduling Manager and Office Coordinator.
Discipline employees as needed due to professionalism and attendance.
Lead all employees within the office to provide a professional and efficient clinic.
Data and Reporting
Assist Director – Operations and Sr Manager – Operations with weekly reporting.
Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance.
