An MBA graduate in the year 2017 and having experience in sales and marketing. Interested in pursuing a career in Marketing with the ability to develop marketing strategies. Proficient in search engine optimization, social media marketing, affiliate marketing, ORM, and Email Marketing. Additional leadership, public speaking, problem-solving, and decision-making skills. Looking forward to using these skills in the same industry.
Experience
Whitehat Jr
Sep 2020 – Present
Mumbai
Relationship Manager
ï‚· Handling customers and ensuring customer satisfaction via emails, and
calls.
ï‚· Assisting the Sales manager and Customers with their concerns.
ï‚· Maintain and build a quality relationship with the customers.
ï‚· Handle customer queries, concerns, suggestions, feedback, etc., and
manage their expectations.
ï‚· Maintaining low complaint escalation and customer refund
percentages.
ï‚· Tracking Customer Satisfaction and maintaining high service quality
standards.
