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Shraddha Narayan

Analyst

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Intro
India
Joined March 27, 2025

Skills

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English
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Fluent
About
Hello, my name is Shraddha Narayan, and I bring with me over 9 years of experience in Operations and Client Management. I hold a BSc in Statistics from Mumbai University and an MBA in Operations Management from Sikkim Manipal University Throughout my career, I have worked with four different organizations. Data Customer Operations excites me. It is about managing emotions, listening, and staying composed under pressure. I was honored with Kudos Award for my efforts with my past organization. This recognition gave me the confidence and motivation to continue improving my skills. It ignited a passion for customer service, as I realized how meaningful it is to make a positive impact on others.
Experience
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ThoughtFocus Information Technologies Pvt Ltd
Feb 2023 – Feb 2025
Work from Home
Client Modeling Consultant
I worked as a Client Modeling Consultant, serving their client Agio Services. My responsibilities included receiving stock model requests from senior management, contacting brokers like Morgan Stanley, Wells Fargo, and JP Morgan etc for model updates, renaming files to meet specifications, and uploading them to the Point72 network drive. I also tracked and updated the status of each model on an Excel tracking sheet, providing regular updates to the senior management team.
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Premier Documentation Services Pvt Ltd
Aug 2020 – Feb 2023
Work from Home
Healthcare Operations Analyst
My duties included reviewing patient records, communicating with insurance companies about coding errors and claims reimbursements, and maintaining the records in accounts receivable (AR) system.
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GMV Consultancy Pvt Ltd
Jan 2018 – May 2019
Mumbai
Operations Analyst
At GMV Consultancy, I was responsible for executing trade orders, assisting clients with their brokerage accounts, and generating end-of-day reports to track stock purchases and sales.
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Syntel Pvt Ltd
Nov 2014 – Jan 2018
Mumbai
Operations Analyst
My responsibilities involved communicating with the clients and resolving their queries through emails and chats and calls and managing on time escalations, and creating weekly reports using pivot charts.
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