Shuvo Biswas, Customer service officer and Coordinator with knowledge of admin tasks and personal assistant.

About

Problem-solving textile engineer with 4+ Years of textile testing & customer service experience and building up a challenging and rewarding career and organization that provides structured career advancement within the extent of competitive and face challenging opportunities with sincerity, punctually and commitment. See competency and hard work.

Experience

OETI - Institute for Ecology, Technology and Innovation

May 2023 – Present

Banglasdesh

Customer Service Officer

• Contact with the Austria/Vienna team regarding technical issues, sending sample data information, generating PI for testing and contacting the lab team for testing. • Creating new leads through office CRM & ULU software & making a new business with customers & arranging PI, as well as increasing business development for my organisation. • Prepare a daily and monthly datasheet and handover to the country manager. • Contact customer regarding samples and check all relevant documents for OEKO-Tex certification and finally transfer all information to the internal software site and place a new order to the internal lab. • Answering inquiries, resolving complaints, and ensuring customer satisfaction. • Working closely with the sales team to identify new business opportunities and maintain existing client relationships. • Additionally, maintaining accurate records of customer interactions and transactions, as well as providing regular reports to management on customer feedback and sales performance. • Overall, ensuring that the company maintains a positive reputation and continues to grow its customer base.

Online Marketplace (Part Time)

Jul 2022 – Present

Remote

Seo specialist, Data Entry, Customer Service, Virtual Assistant

1. In the field of SEO, I possess a deep understanding of search engine algorithms and strategies to optimize websites for higher rankings. From keyword research and on-page optimization to link building and content creation, I am well-versed in implementing effective SEO techniques that drive organic traffic and improve online visibility. 2. As a data entry specialist, I have a keen eye for detail and exceptional accuracy in handling large volumes of information. Whether it's inputting data into spreadsheets or databases, organizing files, or conducting research, I ensure that all tasks are completed efficiently and accurately. 3.My extensive experience in customer service has equipped me with excellent communication skills and the ability to handle diverse customer needs. From answering inquiries and resolving issues to providing top-notch support via phone or email, I am dedicated to delivering exceptional customer experiences. 4. As a virtual assistant, I excel at managing administrative tasks remotely. From scheduling appointments and managing calendars to organizing travel arrangements and conducting research, I am adept at handling various responsibilities efficiently while maintaining confidentiality. 5. Working from home has been my forte, allowing me to provide flexible support to clients across different marketplaces. With excellent time management skills and the ability to work independently, I consistently meet deadlines while delivering high-quality results. Overall, my diverse skill set combined with my dedication to client satisfaction makes me an ideal candidate for any project requiring SEO expertise, data entry proficiency, customer service excellence, virtual assistance capabilities, or remote work proficiency.

Intertek Bangladesh

May 2019 – Apr 2023

Banglasdesh

Coordinator

• Ensured the test requisition and samples were complete and adequate as per SOP/methods/client`s requirements before the samples are sent to the laboratory for testing. • Coordinated with other members of the staff of the laboratory for matters related to testing. • Answered inquiries from customers about tests, status, standards, procedures, results, and charges. • Assisted KAM (Key Account Management) team in job status, acknowledgement, price & customer invoice areas. • Monitored the progress of the tests and liaising with the Laboratory Supervisors to ensure that the tests are completed within the stipulated time. • Ensured that the test reports are packed with all the necessary enclosures. • Maintained all communications received from the buyers in order. • Received and recorded all complaints from customers and took initiative about how they are resolved. • Attended customer meetings on technical subjects when required. • Contacted customer regarding samples and checked all relevant documents for testing, operational process and finally transferred all information to the internal software site and placed a new order to the internal lab. • Answered inquiries, resolved complaints, and ensured customer satisfaction. • Worked closely with the sales team to identify new business opportunities and maintain existing client relationships. • Additionally, maintained accurate records of customer interactions and transactions, as well as provided regular reports to management on customer feedback and sales performance. • Overall, ensured that the company maintains a positive reputation and continues to grow its customer base.

Education

Daffodil International University

Jan 2015 – Dec 2018

Bachelor's, B.S.C In Textile Engineering

Shuvo Biswas

Customer service officer and Coordinator with knowledge of admin tasks and personal assistant.

Skills

Languages